Shipping policy

Updated 04/09/2026

We pack orders quickly and carefully. The details below explain dispatch timeframes, delivery options, insurance, and free local pickup.

Optional Box-Free Packaging

  • At the cart, you can untick "Add box packaging to my order" if you'd prefer your items without their individual retail/product boxes.
  • This applies to the individual item packaging only — your order is always shipped in a protective outer shipping box regardless of your selection.
  • Box packaging is included by default. If you don't change the tick box, your items will arrive in their original boxes as normal.
  • Removing boxes can reduce the parcel weight. As this option is new, product weights at checkout haven't yet been adjusted — any resulting difference in shipping cost will be refunded to you as store credit after dispatch.
  • Once we've confirmed demand for this option, we plan to build reduced weights into checkout pricing directly.
  • We take every care when packing box-free orders, however removing the individual boxes slightly increases the risk of a spool being damaged in transit. If you choose an ATL / uninsured shipping method in combination with box-free packaging, you accept this additional risk.

Going box-free is a great option if you're buying multiple spools and want to trim shipping weight, or simply want less packaging waste.

Processing & Dispatch

  • Orders are processed within 1–2 business days (Mon–Fri, excluding public holidays).
  • You’ll receive an order confirmation, then a shipping confirmation with tracking when dispatched.
  • Shipping charges are calculated at checkout.
  • We ship Australia-wide. For PO Boxes, Parcel Lockers and Parcel Collect addresses, you must choose Australia Post at checkout.

Shipping Options & Coverage

Tracked + Insured    ATL / Budget Options

Australia Post (Parcel Post / Express) — Includes tracking and standard carrier cover (typically up to $100). If a parcel is lost or damaged in transit, we’ll handle the carrier claim and replace or refund (up to $100) once confirmed.
Budget Courier / ATL services (e.g., Aramex, CouriersPlease, Allied, etc.) are delivered with Authority to Leave (ATL). If tracking shows Delivered, risk passes to you and we cannot refund/replace for theft, loss, or damage after delivery. Selecting an ATL method at checkout indicates acceptance of this risk.
Important: CouriersPlease and Aramex cannot deliver to PO Boxes, Parcel Lockers or Parcel Collect addresses. These are Australia Post delivery points and can only be serviced by Australia Post.

If your delivery address starts with any of the following, please select an Australia Post method at checkout:

  • PO Box, for example: PO Box 1234, Sydney NSW 2000
  • Parcel Locker, for example: Parcel Locker 1234 5678, 12 Example St
  • Parcel Collect, for example: Parcel Collect 1234 5678, 12 Example St

Courier orders addressed to these locations cannot be delivered. They are returned to sender or held until the address is corrected, which adds delays. A $5 redirection fee applies for incorrect addresses when using these services.

Need extra cover above $100? Contact us before ordering and we can arrange additional insurance at the carrier’s rate.

Estimated Delivery Timeframes

Carrier / Method Coverage ETA (Business Days) Notes
AusPost Parcel Post Tracked + up to ~$100 insurance ~2–11 Reliable nationwide service
AusPost Express / StarTrack Tracked + up to ~$100 insurance ~1–4 Fastest option for time-sensitive orders
Aramex / CouriersPlease (ATL) No liability once marked delivered ~2–9 Budget-friendly; may leave parcels unattended

Timeframes are a guide only and depend on location and carrier capacity (remote WA/NT/far-north QLD may take longer).

Lost, Delayed, or Damaged Parcels

  • For insured methods (e.g., AusPost) we’ll assist and lodge any claim as required.
  • For ATL / no-insurance methods, claims must be made directly with the courier. We’ll supply tracking and dispatch details to help, but outcomes are not guaranteed.
  • Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

Incorrect Addresses & Return-to-Sender

  • Please double-check shipping details at checkout.
  • If a parcel returns due to an incorrect address, refusal, or non-collection, re-delivery fees will apply.

Free Click & Collect Pickup

  • Select Local pickup at checkout.
  • We’ll email when your order is ready — usually the same business day.
  • Pickup is available any time once you receive your pickup confirmation. Please wait for the ready-for-pickup email before arriving.
  • Need a different time? Call/Text 0403 143 558 and we’ll arrange a suitable pickup window.
  • Pickups are handled via a locker system — your ready-for-pickup email will include a locker number and PIN. Please use these to collect your items.
  • Please note we don’t have a shopfront for browsing — this is purely click & collect to save on shipping.

Questions?

If you’re unsure which method is best, please reach out before finalising your order — we’re happy to help.