Shipping policy
Updated 01/01/2026
We pack orders quickly and carefully. The details below explain dispatch timeframes, delivery options, insurance, and free local pickup.
Processing & Dispatch
- Orders are processed within 1–2 business days (Mon–Fri, excluding public holidays).
- You’ll receive an order confirmation, then a shipping confirmation with tracking when dispatched.
- Shipping charges are calculated at checkout.
- We ship Australia-wide. For PO Boxes/Parcel Lockers, choose Australia Post.
Shipping Options & Coverage
Tracked + Insured ATL / Budget Options
Australia Post (Parcel Post / Express) — Includes tracking and standard carrier cover (typically up to $100). If a parcel is lost or damaged in transit, we’ll handle the carrier claim and replace or refund (Up to $100) once confirmed.
Budget Courier / ATL services (e.g., Aramex, CouriersPlease, Sendle ATL, Allied, etc.) are delivered with Authority to Leave (ATL). If tracking shows Delivered, risk passes to you and we cannot refund/replace for theft, loss, or damage after delivery. Selecting an ATL method at checkout indicates acceptance of this risk.
Note* Couriers Please / Aramex / Sendle do not allow shipping to PO Boxes, this is reserved exclusively for Aus Post. Redirection fees of $5 will apply for incorrect addresses when using these services
Need extra cover above $100? Contact us before ordering and we can arrange additional insurance at the carrier’s rate.
Estimated Delivery Timeframes
| Carrier / Method | Coverage | ETA (Business Days) | Notes |
|---|---|---|---|
| AusPost Parcel Post | Tracked + up to ~$100 insurance | ~2–11 | Reliable nationwide service |
| AusPost Express / StarTrack | Tracked + up to ~$100 insurance | ~1–4 | Fastest option for time-sensitive orders |
| Sendle / Aramex / CouriersPlease (ATL) | No liability once marked delivered | ~2–9 | Budget-friendly; may leave parcels unattended |
Timeframes are a guide only and depend on location and carrier capacity (remote WA/NT/far-north QLD may take longer).
Lost, Delayed, or Damaged Parcels
- For insured methods (e.g., AusPost) we’ll assist and lodge any claim as required.
- For ATL / no-insurance methods, claims must be made directly with the courier. We’ll supply tracking and dispatch details to help, but outcomes are not guaranteed.
- Nothing in this policy limits your rights under the Australian Consumer Law (ACL).
Incorrect Addresses & Return-to-Sender
- Please double-check shipping details at checkout.
- If a parcel returns due to an incorrect address, refusal, or non-collection, re-delivery fees will apply.
Free Click & Collect Pickup
- Select Local pickup at checkout.
- We’ll email when your order is ready—usually the same business day.
- Pickup hours are at any time once pickup confirmation received. Please wait for the ready-for-pickup email before arriving.
- Need a different time? Call/Text 0403 143 558 and we’ll arrange a suitable pickup window.
- Pickups are handled via locker system, on your Ready-for-pickup email it will note a locker number and pin. please use this to access your items for collection
- Please note we do not have a shopfront for browsing, this is purely click and collect to save on shipping
Questions?
If you’re unsure which method is best, please reach out before finalising your order—we’re happy to help.